Around 2,000 jobs at Sky at risk amid call centre shake-up as Dunfermline centre affected

Media company Sky has said around 2,000 jobs are at risk as part of an overhaul of its call centres.

The company, which owned by US media giant Comcast, has said roles at its Dunfermline centre will be affected.

It plans to shut three of its ten current UK call centres, in Stockport, Sheffield and central Leeds, and further roles will be affected in Newcastle.

Sky said around 7% of its overall workforce would be affected by the shake-up.

The company said the changes will “create a faster, smarter and more responsive experience” for Sky customers and help support investment plans by the entertainment and telecoms firm.

Sky also announced on Thursday that it is making a “multimillion-pound investment” in its Livingston site to establish a “centre of excellence”.

It told staff it is making the changes to its operations in order to help the firm “adapt to an increasingly digital world”, with customers increasingly interacting with it online.

A spokesman for the company said: “We’re transforming our business to deliver quicker, simpler and more digital customer service.

“Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.

“We’re investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7.”

It comes after Sky launched plans last January to cut around 1,000 jobs, axing a raft of engineers amid weaker demand for satellite dish installations.

Shirley-Anne Somerville, MSP for Dunfermline Constituency said: “I understand that this will be a hugely unsettling time for affected staff in Dunfermline and their families.

“I have asked to meet with representatives from Sky over the coming days to understand what this means for local jobs and to raise concerns on behalf of those affected.

“Sky employees in Dunfermline have contributed a great deal to the company’s success over many years, and they deserve clarity, support, and respect throughout the forthcoming consultation process.

“I will be doing everything I can to ensure they get exactly that.”