Lloyds to close Dunfermline office as 1,500 workers impacted amid major shake-up

Lloyds has announced it will close an office in Scotland and ask thousands of staff to work from home or work from a different site.

The banking giant confirmed plans for the closure of a second office in Dunfermline next year after plans to shut a site in Liverpool were announced earlier on Wednesday.

About 1,500 people work at the Dunfermline office, and they will be asked to either work from home, or relocate to the Citymark building in Edinburgh.

The company also has offices in Glasgow and Aberdeen.

The Accord union, which represents thousands of Lloyds employees, said about 1,300 roles were being put up for review within its consumer relationships divisions.

Hundreds of roles will be removed, while new ones will be created as part of the overhaul.

The number of roles at risk will be finalised once the selection processes have completed.

Ged Nichols, the general secretary of Accord, said: “Accord has contacted every individual member who is impacted to offer support and advice.

“Our priorities are to ensure compulsory redundancies are minimised and that members who will leave the business receive the full redundancy compensation they’re entitled to under union agreements.”

A spokeswoman for Lloyds said: “To achieve the ambitious strategy we launched in February 2022 and deliver a better service to our customers, we are transforming our business.

“To do this and move forward faster, we hired 10,000 experts last year to drive our transformation and we will continue to look at all options to ensure we are well placed to deliver for our customers.

“Making changes means not only creating new roles and upskilling colleagues in some parts of the business but also having to say goodbye to talented people who have been a part of the group’s success in the past.

“Where that is unfortunately the case, we will do everything we can to support them with the changes recently announced.”

Shirley-Anne Somerville, cabinet secretary for social justice said: “I was surprised to hear the announcement from Lloyds Banking Group this morning that they will be closing their Pitreavie office in 2026.

“While I am relieved to hear there will be no job losses as a result of this decision, I will be seeking urgent clarification on what this will mean for staff.

“Remote working has clearly changed how many businesses operate but I understand that having to travel to Edinburgh for work will mean increased costs.

“Any staff who have concerns about this announcement are welcome to contact me and I would be happy to raise questions to the company on your behalf.”

Graeme Downie, Labour MP for Dunfermline and Dollar said: “I have just heard the prospect of this closure today and will be seeking a meeting with Lloyds as quickly as possible to learn more about the implications of this.”