RBS branch set to close as 'customers choose to use apps'

The average number of transactions made over the counter at NatWest Group branches fell 60% in the four years to January 2023.

Royal Bank of Scotland branch on Glasgow’s Sauchiehall Street to close as ‘customers choose to use apps’ — RBS: NatWest Group say customers have chosen to use mobile apps instead. Google Maps

Caitlyn Dewar

23rd Nov 2023

Posted in

NatWest Group has said it plans to close another 19 branches across the UK, mostly in the early part of next year, the latest tranche of hundreds of banks that have closed in recent years.

One Royal Bank of Scotland branch, on Glasgow’s Sauchiehall Street will close and 18 NatWest branches mainly spread across England will close.

The RBS branch will stay open until November 19 next year.

There has been a massive exodus of branches from the high street in recent years.

So far in 2023 alone, banks have announced the closure of 578 branches across the UK.

It comes as the average number of transactions made over the counter at NatWest Group branches fell 60% in the four years to January 2023.

Customers have chosen to use mobile apps instead.

A spokesperson NatWest said: “As with many industries, most of our customers are shifting to mobile and online banking, because it’s faster and easier for people to manage their financial lives.

“We understand and recognise that digital solutions aren’t right for everyone or every situation, and that when we close branches we have to make sure that no one is left behind.

“We take our responsibility seriously to support the people who face challenges in moving online, so we are investing to provide them with support and alternatives that work for them.”