Scotland fans' Euros accommodation in Germany like 'dungeon out of horror film'

A Scotland fan who was on a trip to Germany for the Euros said Booking.com sent him and his friends to stay at a “dungeon” that looked like an “abandoned medical facility”.

Rory Bradley, from Glasgow, and three friends travelled to Germany to watch Scotland play at the Euros and said that he they had spent over £2,000 on accommodation through the website.

Taking to social media, the 28-year-old described the “shambles of a situation” that the hotel booking site had put his group in.

The original property the group went to was an “absolute mess”, he said.

“One of the beds was made out of cardboard and also held together by duct tape. The second bed was a sofa bed that was broken and disgusting.”

The group contacted Booking.com to find a solution and “after speaking to three different customer service advisors” over three hours, were told the booking agent would cover the cost of alternative accommodation.

In the early hours of the morning, the group travelled to the new property, which Rory described as “a dungeon that must have been some sort of abandoned medical facility” and “something out of a murder film”.

Writing on X, formerly known as Twitter, he said: “Once we arrived, we were STUNNED by what we found. @bookingcom had sent us to a dungeon that must have been some sort of abandoned medical facility as there was hospital beds and industrial equipment lying around the entrance.

“We made our way into the property and we’re greeted by more industrial equipment, exposed chemicals, exposed cables and exposed pipes and to top it all off an axe that looked like something out of a murder film.

“After all of the above within the first 6 feet of the property we made our way through the rest of the gaff and continued to find hazard after hazard including access to a generator room. We got to the other end of the property and there was a serious smell of damp.”

He added that to add insult to the situation “the front door wouldn’t lock”.

They decided to once again phone Booking.com and spent two hours on the phone to be told that they would need to pay for new accommodation and invoice the booking agent after.

A spokesperson for Booking.com said: “We are urgently looking into this and understand that the customer is now at another property, and will ensure they receive a full refund.”