Marks and Spencer website and app down as retailer apologises to customers

The website of high street giant Marks & Spencer has been offline for several hours after it was hit with 'technical issues'.

Marks and Spencer website and app down as retailer apologises to customersiStock

The website of high street giant Marks & Spencer has been offline for several hours after it was hit with “technical issues”.

Visitors to the retailer’s site on Saturday afternoon were greeted with a message which read: “Please bear with us. Sorry you can’t shop with us right now.

“We’re working hard to be back online as soon as possible.”

The M&S app was also unavailable, customers reported.

In a reply on X, formerly Twitter, to a disgruntled web user, the retailer said: “We’re experiencing some technical issues but we are working on it.”

M&S is the latest grocer to face issues with its online services.

Last month, Sainsbury’s shoppers saw online orders fail to arrive after the supermarket giant was hit by a technical hitch.

The chain blamed a “technical issue” for the disruption to its online grocery operation.

The website and app issues come just days before Marks & Spencer is expected to reveal a jump in annual profits when it reports on a bumper year.

The high street staple has enjoyed buoyant sales across its food halls and clothing and home arm, having undergone a significant turnaround plan in recent years, including cost-cutting and store closures.

M&S has been contacted for comment.

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