Three UK investigating reports of customers being unable to make 999 calls

DownDetector, a website that monitors outages, showed more than 10,000 people reported problems from Thursday afternoon.

PA Media

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Mobile network Three UK has said it is investigating reports that customers are unable to make 999 calls.

The firm said there was an “ongoing issue” affecting a “small percentage of voice services” on Thursday, though data services were “unaffected”.

But it said data from emergency services show “normal volumes” of 999 calls being made via its network.

DownDetector, a website that monitors outages, showed more than 10,000 people reported problems from around 1pm.

A Three UK spokesperson said: “There is an ongoing issue affecting a small percentage of voice services and we are working hard to fix it. Data services are unaffected.

“We are aware of a number of reports that customers have not been able to connect to 999 calls. Data from the emergency services shows that normal volumes of 999 calls being placed via our network are being connected.

“We are taking these reports very seriously and are investigating this urgently, and we apologise if anyone has been unable to successfully contact emergency services.

“While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline. Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly.”

The company’s coverage checker is also unavailable on its website.